Shipping & Returns

If your order has not yet arrived in 5 working days, please tell us, we will contact our couriers find it.

We will replace immediately if we are unable to find your parcel courier.

Please note, we will ask you to fill out a form to send a Lossage placement. We will send this to you via e-mail, instant.

Standard Delivery
Please allow 3 working days to contact us from the date of shipment, chasing a front cover. Then, we will investigate with our courier, and find the parcel.

Project was listed in the transport process of our courier, if they have not been delivered within 7 days from the date of shipment from the unknown. At this point, we will ensure that the replacement be sent to you immediately.

Please note, we will ask you to fill out a form Lossage sent to replace. We will send this to you via e-mail, if your package did not arrive in 7 working days.

Please note that the delivery to the Scottish Islands and Highlands may require additional 48 hours.

Express:
If your order has not arrived by the next business day, please tell us, we will contact our couriers find it.

We will replace immediately if we are unable to find your parcel courier.

Please note, we will ask you to fill out a form Lossage sent to replace. We will send this to you via e-mail, instant.

Local and import taxes Please note that we will not be liable for any local or import tax.

Delivery payment checks
Please allow 15 working days for delivery.

We understand that sometimes you need to return the item to us, we've made this easy, fast and simple.

We have no quibble returns policy means that if you are not 100% satisfied, we send you any project, we will be happy to replace or refund to you.

When you receive your item, you have 14 days to change your mind and send it back to us.

We will replace or refund any items, including:
Is refunded within 14 days after receipt to us.

In perfect condition returned to us with the original packaging and labeling. Your statutory rights are not affected.

Refund
We will refund your original payment method through your project in addition to the payment of cash or postal money order, we will refund you check the situation.

We do our best to process all refunds after receipt within 24 hours, but during busy periods allow 7 working days for your refund.

When we've completed your refund, we'll send you an email to let you know.

Please note: Gift Wrapping is non-refundable We will (if applicable) refund the reasonable costs of up to £ 4.99 postage value, if not to find fault with the project. (Terms and conditions apply. Goods have been received, and after examination, any refund will be made. Require proof of postage.)

Failure Project
If you find that your project fails, send it to us, we will look at it, as long as we can. If we find a manufacturing fault, we will be happy to replace or refund.

Wrong item should be returned within a reasonable time, must be clean and dry.

Please include all your details and cover note explaining the fault and other useful details. We will try to return to within 24 hours receive your package for you, but during peak hours, this may take a little longer.

Among them, the fault is found, we will refund your reasonable return postage costs.

Sometimes, if we are trying to find a fault, we may request a second opinion from the product manufacturer.

Your statutory rights are not affected.

Cancel
If you change your mind and decide not to continue with your order, you can cancel within 14 days counted from the date we receive your order.

Cancellation before shipment Before you want to cancel your order shipped, we recommend that you after your order, as long as you can contact us by phone and we will do our best to cancel your order before it's sent. Send cancel

If you want to cancel your order shipped, you will need to wait until you receive your order, and then follow the return on our investment process.

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